Refund & Cancellation Policy

1. Our commitment

We want every client to be satisfied with the work we deliver. If something is not right, tell us early — in most cases we will revise, rework or extend scope to reach a result you are happy with.

2. Deposits

• Deposits reserve production capacity and cover discovery, planning and scheduling.
• A deposit is fully refundable if you cancel before any work has started.
• Once discovery, strategy or production has begun, deposits are non-refundable.

3. Work in progress

• If you cancel mid-project, you are charged for completed and in-progress work; any remaining balance is refunded.
• Approved deliverables and files already handed over are not refundable.
• We will provide a written summary of work completed at the point of cancellation.

4. Completed deliverables

Because digital deliverables cannot be returned, completed and approved work is non-refundable. Where a deliverable does not match the agreed brief, we will correct it at no cost within the revision terms of your proposal.

5. Monthly retainers and management services

• Retainers cover a defined monthly scope and are invoiced in advance.
• Cancellation requires 30 days' written notice; the current month is not refundable.
• Unused hours or deliverables do not roll over unless agreed in writing.

6. Advertising spend and third-party costs

• Money already spent with advertising platforms cannot be refunded by us.
• Domains, hosting, licences, subscriptions, plugins, stock media and similar third-party purchases are non-refundable once bought.
• Unspent ad budget held by us is returned in full on request.

7. What is not eligible for a refund

• A change of mind after work has been approved and delivered.
• Delays or cancellation caused by unavailable client feedback, content or platform access.
• Results that depend on factors outside our control, such as platform algorithm changes, market conditions or competitor activity.
• Requests made more than 14 days after final delivery.
• Projects where the client used the delivered work commercially before requesting a refund.

8. How to request a refund

• Email us with your project name, invoice reference and the reason for the request.
• We acknowledge every request within two business days.
• Requests are reviewed and resolved within seven to ten business days.
• Approved refunds are issued to the original payment method, less any non-recoverable third-party costs.

9. Dispute resolution

We ask that you raise concerns with us directly before initiating a chargeback or third-party dispute. Nearly every issue can be resolved faster through a conversation, and we are committed to fair outcomes on both sides.

Contact us

Questions about this policy? Email Ultimatedunamiis@gmail.com or call +2348123209304.